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Reviews

Ashley,
5.0

17.10.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Debi and Annette were very professional, assisting with my companies requirements. The rooms are very clean, tidy and extremely homely.


Response:

Dear Ashley Thank you for taking the time to review your stay with us. I am delighted you have continued making your bookings with us and remember we are always here to assist you should you require any further help. Kindest Regards Annette Dodds / Operations Executive

FERNANDO, GRANADA
4.0

06.01.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Fernando Thank you for taking the time to review your stay with us. We do appreciate your feedback and hope we see you again soon. Kind Regards Annette Dodds / Operations Executive

Susan,
4.0

05.01.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The location is great, apartments are spacious with great facilities provided I have stayed here on a few occasions and would come back


Response:

Dear Susan Thank you for taking the time to review your stay with us. Its always lovely to see you and we appreciate your great comments and score. I do hope we see you again soon and if I can be of any assistance please do not hesitate to contact me. Kind Regards Annette Dodds / Operations Executive

simon, worcester
5.0

09.12.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Arrived with another couple on a Friday night for two nights. We walked from the station (6-7 min walk) and met the night porter who handed us the keys as reception closes at 8 o’clock. We were situated on the top floor level 6, the apartment was spotless. The kitchen area was great with all the required utensils, great settee and good seating area. We claimed the en-suite room but our friends were more than impressed with their large bathroom. The apartment is in a great location with a 5 minute walk to Grainger market (Oliver’s do a great breakfast )and the main town. We had a lovely curry on our first night at Raj tandoori followed by a great Greek meal in kafeneon on our second night. There can be a bit of a problem with noise late at night as we were woken up a few times by drunken people in the street below but premier suites can’t do anything about the clientele out side. This is a fab apartment block in a great location . We will be back !


Response:

Dear Simon Thank you for taking the time to review your recent stay and we really appreciate the great feedback. We are delighted that you enjoyed the apartment and its great location and even better that you will be back!. We hope to welcome you again very soon. Kind regards Matthew Whittaker Cluster Manager

Helen, Portland
5.0

12.08.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Really impressed with Premier Suites and our stay was perfect. The Suites are incredibly quiet and the beds are so comfy. The staff were very friendly and helped us with our stay. Will return here if we come back to Newcastle.Thank you.


Response:

Dear Helen. Thank you for taking the time to review your recent stay with us and thank you for the great feedback. We are delighted that you enjoyed your stay with us so much and we hope to welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager