Reviews

Jade,
5.0

13.11.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Beautiful apartments! Lots of room for 4 people. The beds and pillows were so comfortable! Will definitely stay here again.


Response:

Dear Jade Thank you for taking the time to review your stay and your feedback really is appreciated. Its great that you enjoyed the apartment and the beds and the space that the apartments offer. Great that you will stay with us again and we look forward to seeing you very soon. Kind regards Matthew Whittaker Cluster Manager

Daniel,
5.0

04.10.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Very good stay! Staff was very helpfull with our late arrival, a nice security guard meet us upon arrival. The apartments was really nice and clean :)


Response:

Dear Daniel Many thanks for taking the time to review your stay and thanks for the feedback. It was great to read that you enjoyed your stay with us and that you late arrival was trouble free. We hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

Philip,
4.8

24.08.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Had a great stay even with the building work outside (beyond the control of the accommodation.) Would highly recommend and will be looking for another opportunity to stay myself! We visited as a party of 6 (was supposed to be 11) and so we had 5 suites booked. Everyone of them was lovely and the staff there were very friendly and helpful.


Response:

Dear Philip Many thanks for taking the time to review your recent stay thanks for the fantastic feedback. I am sorry that there were external works taking place this was not something that we were in control of and I am sorry that they disturbed you while you were with us. We really appreciate the comments about the team and I will ensure that these are shared with them. We do hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

Marian,
5.0

10.08.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Accommodation simply exceeded expectations. Joanne was extremely helpful at booking time and on arrival. Great location. Perfect base for our short stay in Newcastle. Would have been perfect for a much longer one too. Thank you so much.


Response:

Dear Maria, Many thanks for taking the time to review your recent stay with us and thanks for the fantastic feedback. I will certainly ensure that your comments about Joanne are shared with her and its great to read such positive feedback. We do hope that we can welcome you back again very soon! Kind regards Matthew Whittaker Cluster Manager

David,
5.0

23.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Faultless. Said the same on trip advisor also.


Response:

Dear David, Many thanks for the great review and score. It really was amazing that you found us faultless that was great praise indeed. We very much hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager