Reviews

Anon,
5.0

15.07.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Very well equipped, spacious and clean 2 bedroom apartment.Had everything we needed for a short stay and would also be suitable for people wanting a longer stay due to having a freezer and washing machine. My only negative is that it was a little noisy outside at night, although this is probably just city life!


Response:

Dear Julie Many thanks for taking the time to review your recent stay and thanks for the great feedback. It was great to read how much you enjoyed the apartment. We are ideal for short and long stay and the ideal alternative to a traditional hotel. We hope that we can welcome you back very soon. Kind regards Matthew Whittaker Cluster Manager

Anon,
5.0

04.06.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Clean, comfortable, spacious accommodation. Welcoming, accommodating staff. Quiet location. Short walk to station and Theatre Royal. Excellent value for money.


Response:

Good Morning Susan Thank you for taking the time to review your stay with us and for your very kind comments. I do hope we see you again soon Kindest Regards Annette Dodds Operations Executive

Anon,
5.0

19.01.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

As we was up for the football game the apartments are in a great location to the ground and the pubs and clubs would efinately stay here again. The guy who checked us in on Friday (Sorry didnt get his name) was very helpful as were all the staff we encountered


Response:

Dear Jack Many thanks for such a fantastic review and score and it was great to read how much you enjoyed the apartments. We have to agree the location is ideal for exploring all that Newcastle has to offer and indeed we are just a short stroll to St James Park. It was great to read your comments about the team and I will ensure that these are shared with them. Even better to read that you would stay with us again we do have apartments in other great locations and you can see them all on www.premierapartments.com. We look forward to welcoming you back very soon. Kind regards Matthew Whittaker Cluster Manager

Anon,
5.0

24.07.2015

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Easy to find apartments in the city. A fabulous apartment with everything required. The staff were very helpful and friendly. Would stay here again definitely.


Response:

Dear Keith Thank you for taking the time to review your stay and for your wonderful comments. We look forward to welcoming you back on your next visit. Kind Regards Annette Dodds Operations Executive

Anon,
5.0

07.07.2015

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

This was a really excellent stay and I was sorry I was here for only one night on business. A special word of thanks must be directed to Annette on reception who was helpful any time I contacted her, looked after a parcel which arrived early for me and even managed to let me check in slightly earlier, even though the previous guest had stayed there till the last minute. It's a hugely comfortable place which I would recommend unreservedly. Brilliant.


Response:

Dear Eva Thank you for taking the time to review your stay and thank you for your great feedback. It was rewarding to read how much you enjoyed your stay with us. It was great to read your comments about Annette and I will ensure that thes are shared with her I am delighted that you were able to recognise the level of service delivered to you. If you are a regular traveller to Newcastle then it may be worth while looking at an agreed rate for you and not forgetting we also offer a great loyalty scheme which we would be more than happy to sign you upto. I do hope that we can look forward to welcoming you back very soon. Kind regards Matthew Whittaker Cluster Manager